Last updated: 20 June 2026
This privacy policy explains how Coalsellers Direct collects, uses and protects your personal information when you use our website: coalsellersdirect.co.uk.
For the purposes of data protection law, the data controller is:
Business name: JH Todd & Son
Trading name: Coal Sellers Direct
Address: Cockerline Cottage
Tetney Road, North Thoresby
Grimsby
DN36 5QX
Email: sales at coalsellersdirect.co.uk (replace ‘at’ with @)
We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
1. Information we collect
When you use our website or place an order, we may collect the following information:
- your name;
- billing address;
- delivery address;
- email address;
- telephone number;
- order details;
- payment status;
- account username and password, if you create an account;
- delivery instructions you provide;
- messages sent through our contact forms;
- IP address, browser type, device information and website usage data;
- marketing preferences, if you choose to join our mailing list.
We do not intentionally collect sensitive personal information such as health information, political opinions, religious beliefs or similar data.
2. How we use your information
We use your personal information for the following purposes:
| Purpose | Information used | Lawful basis |
|---|---|---|
| To process and deliver your order | Name, address, contact details, order details | Contract |
| To take payment and prevent fraud | Order details, payment status, billing details | Contract / legitimate interests |
| To contact you about your order | Name, email address, telephone number | Contract |
| To respond to enquiries | Contact details and message content | Legitimate interests |
| To manage your customer account | Name, email address, account details | Contract |
| To keep accounting and tax records | Order and transaction records | Legal obligation |
| To improve our website and services | Website usage data | Legitimate interests |
| To send marketing emails, where permitted | Email address and marketing preferences | Consent or legitimate interests, depending on the situation |
| To protect the website from spam, fraud and misuse | IP address, technical data and security logs | Legitimate interests |
We only use your information where we have a lawful reason to do so under UK data protection law.
3. Orders and payments
When you place an order through our website, we use your information to process the order, take payment, arrange delivery and provide customer service.
Payments are processed by third-party payment providers such as NatWest Tyl and/or PayPal.
We do not store your full card details on our website. Payment information is handled securely by the payment provider.
4. Delivery information
We may share your name, delivery address, telephone number, email address and delivery instructions with delivery partners, couriers or pallet delivery networks where needed to fulfil your order.
Examples may include:
- Palletline, Pallex
We only share the information needed to complete the delivery.
5. Customer accounts
If you create an account on our website, we will store the information needed to manage that account, such as your name, email address, billing and delivery addresses, and order history.
You can update your account details by logging into your account.
You are responsible for keeping your login details secure.
6. Contact forms and enquiries
If you contact us through the website, by email or by telephone, we will use the information you provide to respond to your enquiry.
We may keep enquiry records for a reasonable period in case we need to refer back to them, deal with a complaint, or provide customer support.
7. Marketing emails
We may send you marketing emails if you have agreed to receive them, or where we are allowed to contact existing customers about similar products and services.
Marketing emails may include:
- special offers;
- seasonal fuel reminders;
- delivery updates;
- new product announcements;
- stock and price updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
We will not sell your email address to third parties.
8. Cookies and website tracking
Our website uses cookies and similar technologies.
Cookies are small files placed on your device. They help the website work properly and may also help us understand how visitors use the site.
We may use:
Essential cookies
These are needed for the website to function, such as:
- shopping basket cookies;
- checkout cookies;
- login/session cookies;
- security cookies.
These cookies are necessary for the website to work.
Analytics cookies
These help us understand how visitors use the website, such as which pages are visited and how customers find us.
Examples may include:
- Google Analytics / Burst Analytics
Marketing cookies
These may be used for advertising, remarketing or tracking the effectiveness of campaigns.
Examples may include:
- Meta/Facebook Pixel
- Google Ads
Non-essential cookies should only be used where the correct consent has been obtained.
You can manage cookies through your browser settings and, where available, through our cookie banner or cookie settings tool.
9. Who we share your information with
We may share your information with trusted third parties where necessary to run our business and provide our services.
This may include:
- payment providers;
- delivery companies and couriers;
- website hosting providers;
- email service providers;
- IT support providers;
- accounting/bookkeeping systems;
- fraud prevention and security tools;
- professional advisers, such as accountants or legal advisers;
- regulators or authorities where required by law.
We only share information where necessary and we expect our service providers to handle your data securely.
We do not sell your personal information.
10. International transfers
Some of our service providers may store or process data outside the UK.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as recognised contractual protections or adequacy arrangements, where required by law.
11. How long we keep your information
We only keep personal information for as long as necessary.
Typical retention periods are:
| Type of information | Typical retention period |
|---|---|
| Order records | Up to 6 years for tax, accounting and legal purposes |
| Customer account details | Until the account is deleted, unless we need to keep order records |
| Contact form enquiries | Usually up to 24 months |
| Marketing email records | Until you unsubscribe or we stop using the list |
| Website security logs | Usually up to 12 months |
| Cookie consent records | For as long as needed to demonstrate consent choices |
Limited companies generally need to keep accounting records for 6 years from the end of the relevant financial year, and sole traders may have different HMRC record-keeping periods.
We may keep information for longer if required for legal claims, disputes, fraud prevention or regulatory reasons.
12. Your rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information in certain circumstances;
- ask us to restrict how we use your information;
- object to certain uses of your information;
- withdraw consent, where we rely on consent;
- ask for your information to be transferred to another provider, where applicable;
- complain to the Information Commissioner’s Office.
To exercise your rights, contact us at:
shop at coalsellersdirect.co.uk (replace ‘at’ with @)
We may need to confirm your identity before dealing with your request.
13. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You can also complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
14. Security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.
This includes using secure website connections, access controls, password protection, security monitoring and reputable service providers.
However, no website or online service can be guaranteed to be completely secure.
15. Children
Our website is intended for adults and customers purchasing domestic fuel and related products.
We do not knowingly collect personal information from children.
16. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.
You should read the privacy policy of any external website you visit.
17. Changes to this policy
We may update this privacy policy from time to time.
The latest version will always be available on this page. The date at the top of the policy shows when it was last updated.